To ensure the smooth running of my service I operate a strict cancellation policy which applies to all appointments or event bookings with me.
Please familiarise yourself with the terms of my policy when you book with me:
- All cancellations must be made a minimum of 24 hrs before your appointment
- Any appointments cancelled with less than 24hrs noticed will incur a cancellation fee set at 50% the original treatment price unless the appointment is re-booked for another date. If you decide to cancel the re-booking you will be expected to pay the original 50% cancellation fee
- All missed appointments will be charged the full rate & an invoice will be sent to you unless you re-book the appointment when contacted, in which case you will be charged just 50% of the full rate for the missed appointment
- In the event your appointment is cancelled by myself with less than 24hrs notice you will be offered a new appointment at the soonest convenient time
**Only in exceptional circumstances will these terms be wavered**
If you develop Corona Virus symptoms & you have to cancel your appointment at short notice you will not be expected to pay a cancellation fee. You will however be expected to rearrange your appointment at a more appropriate time.